{"xsrfToken":"674b17dcef406a4808b056e1b118d17074f18da0_lout","branding":{"id":"1","key":"kcs","name":"Kenya Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#178ebf","headerLinkHoverBGColor":"#178ebf","headerBadgeColor":"#178ebf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0fba282f-bd14-40f7-bdf4-62907340b646/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjc0NjlkNC05OWY4LTRiZGItYjc5YS1lMTU1OTRjZDZlZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmYmEyODJmLWJkMTQtNDBmNy1iZGY0LTYyOTA3MzQwYjY0NiI6WyJyZWFkIl19LCJleHAiOjE3MjU4MjYyODQsIm5iZiI6MTcyNTgyNTY4NH0.szcW4YsbS2YtD4vRxCRmKdJoZ0XzLB0yHHEp72TZSEw&client=267469d4-99f8-4bdb-b79a-e15594cd6ed8&mode=fit","logoId":"0fba282f-bd14-40f7-bdf4-62907340b646","isLogoAvailable":true,"helpCenterTitle":"Welcome to the iBUILD Help Desk","sharedPortalName":"iBUILD Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the iBUILD Help Desk","sharedPortalName":"iBUILD Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9da69072-726b-4924-ae6e-1fc6f3f3d32d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjc0NjlkNC05OWY4LTRiZGItYjc5YS1lMTU1OTRjZDZlZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkYTY5MDcyLTcyNmItNDkyNC1hZTZlLTFmYzZmM2YzZDMyZCI6WyJyZWFkIl19LCJleHAiOjE3MjU4MjYyODQsIm5iZiI6MTcyNTgyNTY4NH0.Z7mHO7cB5OP6kTJh0ZO8RKEkMCw3UhY-mhyooqvBzug&client=267469d4-99f8-4bdb-b79a-e15594cd6ed8&height=300&mode=fit","bannerMediaApiFileId":"9da69072-726b-4924-ae6e-1fc6f3f3d32d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"kcs","projectId":10024,"serviceDeskId":1,"name":"Kenya Customer Support","description":"<p>Welcome! You can raise a Kenya Customer Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"9","name":"New Product Category","descriptionHtml":"","callToAction":"New Product Category","introHtml":"<p>Registering as a Supplier and can't find your one or more of your products? Select this and sub a request to add your product options to our catalog.</p>","icon":10458,"iconUrl":"https://ibuildglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://ibuildglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://ibuildglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"6","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://ibuildglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://ibuildglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://ibuildglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://ibuildglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"2","name":"Wallet and Payments","descriptionHtml":"","callToAction":"Wallet and Payments","introHtml":"<p>Choose this if you have questions about the iBUILD wallet or payments</p>","icon":10483,"iconUrl":"https://ibuildglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://ibuildglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[9,3,6,1,2,4,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67db7d73-1279-3a46-ad5a-70e83c16366f","appLinkName":"System Confluence","appLinkUrl":"https://ibuildglobal.atlassian.net/wiki","spaceKey":"IHD","spaceName":"iBUILD Help Desk","spaceUrl":"https://ibuildglobal.atlassian.net/wiki/spaces/IHD","isServer":false},"labels":[],"projectKey":"KCS","serviceDeskId":1,"kbLinkDomainURLs":["https://ibuildglobal.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjc0NjlkNC05OWY4LTRiZGItYjc5YS1lMTU1OTRjZDZlZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjU4MjY4ODQsIm5iZiI6MTcyNTgyNTY4NH0.uzE7h8Hc3OIE5UA49CCbG1z0CKOyIiKbbIihpLWprEo","targetCollection":"upload-project-10024","endpointUrl":"https://api.media.atlassian.com","clientId":"267469d4-99f8-4bdb-b79a-e15594cd6ed8","tokenDurationInMins":20}},"sharedPortal":{"name":"iBUILD Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ibuildglobal.atlassian.net/wiki","kbLinkDomainURLs":["https://ibuildglobal.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}